1. Order Cancellation
1.1 Customer-Initiated Cancellation:
- You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team at info@punjabibook.com with your order details.
- If the order has already been processed or shipped, cancellation will not be possible. In such cases, you may return the product once it is delivered.
1.2 Tark Bharti Parkshan-Initiated Cancellation:
- We reserve the right to cancel any order for reasons including but not limited to product unavailability, errors in pricing, or issues with payment processing. In such cases, you will be notified, and a full refund will be issued.
2. Return and Refund Policy
2.1 Eligibility for Returns:
- Products can be returned within 30 days of receipt if they are in their original condition and packaging.
- To initiate a return, please contact our customer support team at info@punjabibook.com with your order details and reason for return.
2.2 Non-Returnable Items:
- Certain items are non-returnable, including but not limited to digital products, gift cards, and items marked as final sale.
2.3 Return Process:
- Once your return request is approved, you will receive instructions on how to return the product.
- Please ensure that the product is securely packaged to prevent damage during transit.
2.4 Refund Process:
- Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
2.5 Shipping Costs:
- Shipping costs for returning the product are the responsibility of the customer unless the return is due to a defect or error on our part.
- Original shipping costs are non-refundable.
3. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at info@punjabibook.com.